Last updated: August 5, 2026.
This Privacy Policy explains how ApplianceGo collects, uses, stores and shares information when you visit our website, request a repair, communicate with our team or use our online booking tools.
Information we collect
We collect information you provide directly, including your name, phone number, email address, service address, ZIP code, appliance type, brand, model, issue description, appointment preferences, photos or files you upload, invoice details and messages you send to our team.
We may also collect basic website usage data such as browser type, device information, pages viewed, referral source, approximate location based on IP address and interactions with forms or booking steps.
How we use information
- To confirm service availability and schedule appliance repair appointments.
- To dispatch technicians, prepare estimates, create invoices and provide customer support.
- To send appointment confirmations, status updates, reminders, receipts and service-related messages.
- To maintain customer, booking and invoice records.
- To improve our website, services, coverage checks and customer experience.
- To prevent fraud, protect our business and comply with legal obligations.
How information is shared
We share information only as needed to operate our business. This can include technicians, scheduling providers, payment processors, email or SMS providers, analytics tools, cloud hosting providers, professional advisers and government or legal authorities when required.
We do not sell your personal information as a standalone product.
Payments
Payment information may be processed by third-party payment providers. ApplianceGo does not need to store full payment card numbers to complete standard online payment processing.
Retention and security
We keep information for as long as reasonably needed for service records, warranty support, accounting, legal compliance and business operations. We use reasonable administrative, technical and physical safeguards, but no website or electronic storage method can be guaranteed to be completely secure.
Your choices
You may contact us to request access, correction or deletion of information associated with your account or booking where applicable. We may retain records when required for legitimate business, warranty, accounting or legal reasons.
Children
Our services are intended for adults requesting appliance repair. We do not knowingly collect personal information from children under 13.
Contact
Questions about this Privacy Policy can be sent to [email protected] or discussed by phone at +1 (929) 720-6200.
